If you have forgotten the administrator password for your TRVR system, follow this procedure:
- Press any key on the keypad. This will turn the LCD backlight on, if it is off, and display the Enter Password dialog. Press the [^] key. This will display the Forgotten Password dialog.
- This dialog displays a 6 character password recovery code. Note the 6 character code down and e-mail it to us along with the serial number of the unit.
LEAVE THE DIALOG ON THE SCREEN until you receive a Password from us. The 6 character code is unique every time you display the dialog while the Password that we will send you is only valid for the code that you send us.
- When you receive a Password from us simply start entering it. Do this even if the LCD display is off. The first key that you press will activate the LCD backlight.
- When done entering the Password select OK to start a user session.
- IMMEDIATELY go to the Options Menu Screen and change the administrator, and if required user, password.