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Product Support - Total Recall VR Voice Logging Systems

Total Recall VR Support Service provides a highly personalised service for customers and resellers seeking technical and user help for their voice logging systems.

Our support service is a fast-response support channel that is staffed with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize Total Recall VR products and features.

Our support plans offer customers and resellers the flexibility to choose the support level that meet their specific needs and budgets.

  Standard Bronze Silver Gold
Public forums Yes Yes Yes Yes
Articles and tutorials Yes Yes Yes Yes
User guides Yes Yes Yes Yes
Administrator guides Yes Yes Yes Yes
Basic support (web form) Yes Yes Yes Yes
Private forums and FAQs   Yes Yes Yes
Standard support (tickets)   Yes Yes Yes
Access to software updates   Yes Yes Yes
One-to-one support (direct e-mail/telephone)     Yes Yes
Remote training (1 hour session per month)
 
Yes Yes
Emergency software updates       Yes
Best practices guidance       Yes
RFP response help       Yes
System design office       Yes
Pricing Free AU$69.00/month AU$99.00/month AU$149.00/month
Discounts: 1 month free for 6 months orders. 2 months free for 12 months orders.

All support plan fees are payable on monthly basis for a specified system. Support will be provided during the calendar month for the specified system when your payment appears on our account. There are no long term contracts.

Please contact us for pricing for 24/7 support for mission critical systems.

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