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CallMiner Eureka Integration

This guide explains, via examples, how to record various forms of audio communication with a Total Recall VR recorder and subsequently export the recordings to the CallMiner Eureka platform and applications for the purpose of speech analytics.

The integration of Total Recall VR and Call Miner Eureka has obvious applications for call centre users, who are the largest users of voice analytics software. However this integration also extends the benefits of speech analytics beyond the realm of call centres:

  • Intelligence gathering from interviews and visits recordings in correctional facilities.
  • Stress level analysis of emergency responders during incidents.
  • Spoken word searching, word trending and word pattern identification for public security organisations.
  • Transcripts of witness statements during court proceedings.
  • Establishing political correctness of public announcements.
  • Analyse, measure, direct and focus sales and marketing effectiveness based on audio feedback from clients and partners.
  • Diagnose operational issues from analysis of internal (2-way radio, intercom, telephone …) voice communications.
  • Identify up-sell and cross-sell opportunities from analysis of telephone communications.
  • Flag important/high risk communication based on audio conversation content.
  • Eliminate inefficient manual call monitoring processes.

Get the full story: CallMiner Eureka Integration Step-by-Step Guide

Analog Two Way Radio

This guide explains, via examples, how to record conversations over analogue 2-way radios with Total Recall VR.

It is undeniable that digital 2-way radios are becoming more common every day. Total Recall VR offers a number of different mechanisms to record communications over digital radios.

However, analogue 2-way radios continue to offer a simple, reliable and affordable option in may recreational, emergency and business cases.

This guide explains how to record analogue radio communication with a Total Recall VR. We use 2-way radios in the examples, however the examples described here are applicable to recording any wireless analogue audio communication including wireless microphones and broadcast radio signals.

Get the full story: Analog Two Way Radio Step-by-Step Guide

Microphones

This guide explains, via examples, how to record microphones with Total Recall VR.

Microphones are used in myriad of situations ranging from interview/meeting rooms to court rooms and even public spaces. In many such situations a Total Recall VR is used to record other types of communications. This guide explains how to record the microphones in addition to the other types of communication with a Total Recall VR.

Get the full story: Microphones Step-by-Step Guide

Multicast Audio

This guide explains, via examples, how to record communication with a Total Recall VR recorder between endpoints on an IP network where the endpoints communicate by multicasting audio packets on the network.

The examples are also applicable to IP networks where endpoints communicate by broadcasting audio packets on the network.

Get the full story: Multicast Audio Step-by-Step Guide

Omnitronics IPR400

This step-by-step guide explains, via examples, how to record communication with a Total Recall VR recorder between radios, telephones and console operators that are part of radio networks which use the IPR400 product from the Omnitronics Radio over IP series of products.

The examples are also applicable to deployments which use the IPR100 and IPR100+ products.

Get the full story: Omnitronics IPR400 Step-by-Step Guide

Omnitronics DX-Altus

This step-by-step guide explains, via examples, how to record communication with a Total Recall VR recorder between radios, telephones and console operators that are interconnected by an Omitronics DX-Altus system.

Get the full story: Omnitronics DX-ALtus Step-by-Step Guide

Total Recall VR Works With ...

Total Recall VR is a professional, fully featured and cost effective audio logging and call recording system. It has interfaces capable of capturing audio from many forms of audio communication including telephone, 2-way radio, broadcast radio, public address, room microphones and much more.

Passive, Active and Integrated Call Recording

Many of you face the dilemma of passive, active or integrated call recording when making a decision to acquire an in-house call recording solution. So what is the difference and what is the impact on your business?

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